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AREA CUSTOMER SUPPORT MANAGER based in Germany

Tiama Reference : Area customer support manager - GERMANY

Dear Candidate,

As part of the strong development of our SERVICE  SUPPORT activity,  we wish to enlarge our German team with an “Area customer support manager” position.

You will be located in GERMANY (whole territory possible).

If you are interested, send us your resumee in a short email to p.pereira@tiama.com with the subject : “Area customer support manager – GERMANY”.

Job summary

You will be in charge of the fllowing countries : Germany, Poland, Austria and others countries in North of Europe.

Principal Accountabilities

He or SHE is responsible for :

  • Management of a Customer support team based in Germany & Poland.
  • Responsible for the work schedule.
  • Installation/Commissioning
  • On-site training
  • Troubleshooting
  • Service contracts execution
  • All on-site interventions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationship and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Posted on21/05/2021
  • Location GERMANY whole territory
  • Type of contract Permanent
  • Mission start JUNE 2021
  • Validity 01/07/2021
  • Tiama reference Area customer support manager - GERMANY
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