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US Customer Service Engineer

Tiama Reference : USA CUSTOMER SERVICE ENGINEER

Dear Candidate,

As part of the strong development of our SERVICE  SUPPORT activity,  we wish to enlarge our American  team with a “US Customer Service Engineer” position.

You will be located in our Tiama AMERICAS (Ohio) premises.

An experience and a knowledge of the glass packaging market (production of  glass bottles) are a real advantage.

If you are interested, send us your resumee in a short email to a.sanchez@tiama.com with the subject : “US Customer Service Engineer”.

Job summary

The Customer Service Engineer is dedicated to the technical support of customers, primarily in the USA and Canada but also potentially in Central and South American countries.

Reporting relationships

This job will report to the Regional Customer Service Manager who is also based in Ohio.

Principal Accountabilities

He or SHE:

  • Performs machine installation, start-up and commissioning on customer site
  • Reporting of performed task in timely manner is a must (reports of interventions, trials, Quality analysis)
  • Organizes and conducts technical trials of machines on customer site
  • Conducts training on customer site
  • Provides troubleshooting and technical assistance on customer site but also remotely
  • Manages contract service on customer site
  • Assists Tiama’s international hotline organization (telephone/email/remote troubleshooting)
  • Participates in the presentation of Tiama machines at international trade shows

 

  • Posted on12/04/2021
  • Location Maumee, OHIO (USA)
  • Type of contract Permanent
  • Mission start April 2021
  • Validity 01/07/2021
  • Tiama reference USA CUSTOMER SERVICE ENGINEER
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