RECRUITING – US Customer Service Engineer

If you are interested by the following offer,
we invite you to send your resumee & your letter of motivation to recrut@tiama.com with the following title :  “US-Customer Service Position”

Tiama AMERICAS

JOB DESCRIPTION

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Job Title:  US Customer Service Engineer

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Location: Tiama Americas – Ohio

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 Reports to title: Tiama Americas Managing Director

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Job Summary:
The Customer Service Engineer is dedicated to the technical support of customers, primarily in the USA and Canada but also potentially in Central and South American countries.

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 Principal Accountabilities:

  • Performs machine installation, start-up and commissioning on customer site
  • Organizes and conducts technical trials of machines on customer site
  • Conducts training on customer site
  • Provides troubleshooting and technical assistance on customer site
  • Manages contract service on customer site
  • Assists Tiama’s international hotline organization (telephone/email/remote troubleshooting)
  • Participates in the presentation of Tiama machines at international trade shows

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Required competencies:  

  • Strong customer service ethic
  • Ability to prioritize and quickly provide answers to customers
  • Good communication skills
  • Very high analytic ability and expertise
  • Responsible, rigorous and dynamic
  • Very high availability
  • Fluent Spanish is compulsory, Portuguese is a plus,

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 Required education and experience:

  • Education: B.S. in Electronics, Electrical or Mechatronics Engineering (or equivalent work experience)
  • 2 years’ experience in a technical customer service department

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 Reporting relationships: 

This job will report to Tiama Americas Managing Director and to Tiama Customer Support Manager in France.
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Travel requirements:

 More than 65% of your working time will be dedicated to after sales missions.  Missions can last from 1 to 4 weeks alone or with other Tiama engineers.  During the first 6 months, you will be travelling and working with our specialists.  2 to 4 weeks of training in France provided every year, according to our planning.  90% of your time should be dedicated to the Americas Customers (USA, Canada, Central & Southern America’s countries), 10% to other countries when necessary.