Category Archives: Careers

< Back to Careers

ISO certification obtained by Tiama: one more step to increase customer satisfaction

At the end of 2018, after years of growth in our organization and the rise of our subsidiaries in China and the United States, we collectively asked ourselves the following questions: “How can we better serve our customers?”, “How do we make them take full advantage of the power of our organization?”, “How can we improve their satisfaction with choosing TIAMA as a provider of monitoring and control solutions?” and, let’s be honest, “how do we get them to be partners rather than customers?”

It was then clear for us, that the first step in achieving these objectives was to improve our quality management system and have it certified.

On March 25, 2019, our CEO, Max HODEAU, officially launched this company project for TIAMA ISO 9001 certification.

ISO 9001 specifies the requirements for the Quality Management System to demonstrate our ability to consistently deliver a product or service that meets the requirements of customers, both legal and regulatory. But more importantly for us, the main purpose of this certification is to increase customer satisfaction through the effective application of the system in place.

All the teams organized themselves to build the Tiama Quality Management System. This has allowed us to question our processes and our practices: Is this the best way to carry out this activity? How can we be more effective? What can we simplify? We have also worked on our risks and opportunities, to take appropriate actions and to increase our performance.

Several working groups have been set up to redefine certain activities and work on areas of improvement. Collaborative tools have been deployed to support our Quality Management System, such as Teams, which allows co-editing on our working versions, and SharePoint, which allows for centralized documentation and accessibility for all.

It was thanks to this general momentum that the Tiama Quality Management System was developed in record time. It was then audited internally and then externally to test it, perfect it and finally validate it.

This team work and its enthusiasm were rewarded in February 2020 by obtaining ISO 9001 certification following the AFNOR audit.

We are very pleased with this result, which is a great reward for all the work done by all Tiama employees, but we keep in mind that certification is only the first step towards continuous improvement and satisfaction for all our customers.

We can therefore say that the adventure is just beginning…

< Back to Careers

Lockdown: we stay connected@Tiama

[We’re still standing… yeah, yeah, yeah]
We, the #TIAMAteam, found new ways to stay linked & connected during this completely unsual period.

It’s been 3 weeks now (ALREADY “3”?!!!) that we organized ourselves to ALSO maintain our informal (usual) communication. This type of communication is, in fact, fully part of our corporate culture. Usually, we enjoy discussing & joking together on an everyday basis at the coffee machine, in our offices or basically almost everywhere… pushing Tiama activity further.

Obviously, this is not possible anymore.

Since, the very first days, visio TEAMS meetings at 15 started to pop-up here and there ( in the background children laughing or comments from ” plus ones”)… BUT it was no longer possible to meet each other in person & discuss with people you are less related professionally to.

This is why we imagined, starting the very first week of lockdown,
the Tiama LinkedTEAM concept.
A private “NEWS” web-page on our intranet (we’re using sharepoint), well not exactly regular news – only funny & quirky ones. The TiamaTEAM mates are entirely co-writing the content by sharing personal feelings, jokes, pics, videos, ideas and more…
We release one page per week shared with 321 readers around the globe.

By the way,  we would love to share all the Tiama secrets  (& challenges) edited on those pages with you, dear readers,
all you have to do now is just… JOIN the TiamaTEAM 😉

Ursula B. (Employer Branding girl) from Irigny-Village.

< Back to Careers

TOP 10 Machine Vision solution providers in Europe 2019

Beyond the scope of Inspection

For decades, the glass industry has been conservative and risk-averse, and relied on traditional methodologies due to the complex physical and chemical processes involved in crafting a diversity of glass containers. Glass manufacturing companies are now investing heavily into big data analytics to overcome these complexities, and boost product quality. But data analytics is not enough. These plants need to constantly upgrade their equipment for improved production efficiency at reduced ownership costs. However, it is quite cumbersome to manage the existing equipment and their spare parts and purchase new equipment, while maintaining flexibility and versatility throughout the glass manufacturing process. Rising up to this challenge is Tiama—a global data and quality control provider.

Tiama offers a turnkey equipment as a service (EaaS) solution to empower glass companies with the best-fit machines, and unparalleled inspection and quality control. “This turnkey solution combines manufacturing equipment with service-level agreements, and big data to help clients make informed decisions pertaining to the glass manufacturing process in real-time,” states Max Hodeau, CEO of Tiama. With a significant global presence and substantial revenue, Tiama leads the charge to spark innovation and competency in maximizing glass production process efficiency. The company goes the extra mile to tackle the perturbing capital expenditures (CapEx) cost swings from recurring activities such as machine upgrades and refurbishment via subscription-based business model.

As these recurring activities demand high-fidelity data analytics across the plant, Tiama appends machine vision, what it calls “the heart of the process,” to the glass manufacturing framework. This technology coupled with an ‘auto-set’ feature of EaaS enables clients to configure their equipment per the type of glass container process they wish to control. From defining shape and colour to packaging and rejecting defects, the company leverages machine vision to cover it all. Tiama additionally helps the clients realise the benefits of investing in machine learning (ML), and helps them set up new equipment at the push of a button. That being said, a plant’s performance is not determined by just the capabilities of the machine, but also the skills of the machine operators. Tiama bridges this skill-gap with its proficient resident engineers.

This is an extract of an article published in the magazine “Manufacturing Technology Insights”. To read the full article click here.

< Back to Careers

Discover our high expertise in international trade

Tiama’s Sales Administration team


Sales Administration is a key player in the sales team since we are the interface between customers, suppliers, providers and internal services. Our main mission is to process sales records, from the preparation of offers, to the confirmation of orders, the organization of logistics and to the final payment. 

We are versatile, reactive, proactive and able to adapt to each customer according to their culture. 

We have an expert knowledge of all the practices related to International Trade, considering that Tiama is exporting to over 75 countries. We know the rules related to international transport and customs, and we also control many secure means of payment.  

Our key phrase is CLIENT SATISFACTION; this is our everyday target. 

A strong TIAMA administration team

Figure of the ADV Pole with the number of people by occupation

The customer portfolio of the sales coordinators is distributed according to geographic and linguistic criteria. Versatility and communication within a region are essential to the proper function of the service.

Map Asia-Middle East Region
Northern Europe – Africa – Maghreb Region
Extended Southern Europe Region
Sales Administration is also composed of our international team:
4 people in the USA
1 person in China
1 person in Russia

Tools for our expertise


Aile d'avion en plein vole, avec un ciel bleu et des nuages en fond– An ERP system: Microsoft AX
– An approved exporter status
– All modes of transport : air / sea / road
– Export documentation: CMR consignment note, B/L, AWB, certificates of origin via the GEFI utility, EUR1, ATR, SASO certificates, Pre-shipment Inspection Certificates, etc.
– Various Incoterms : EXW, FCA, CFR, CIF, CPT, CIP, DAP, DDP
– Secure international payment means: Letters of Credit, Cash against documents, international guarantees,etc.


A team dedicated to  machine projects / kits / options / toolings / service quotes / service contracts

Long and complex projects that require expertise in export techniques as well as international payment methods (such as letters of credit, international guarantees,etc.). Orders managed can reach several million euros. The sales coordinator is a true partner with the salesperson , and both are committed to putting the customer at the center of the priorities so that they can give them the best possible service.

A team dedicated to the management of spare parts

A position that is close to clients and which requires a high level of responsiveness (response commitment within 48 hours) as well as a very specific knowledge of export techniques. An order can have only 1 reference, but some orders can include more than 100 items. The team also manages  access to our online catalog and updates of the customer’s machine fleet in that catalog.

A team dedicated to technical support

Their main mission is to provide technical assistance to sales coordinators. Through their support, the team is able to provide  complete technical details of the material shipped which may be required by customs, or customers. Their help is also valuable in determining which references must be ordered by our customers in order to assure that they can provide optimal service. We have 19,000 references available in our catalog.



Our Strengths to serve our customers

  • A pleasant working atmosphere
  • Teamwork and a helpful spirit
  • A dynamic and multi-generational team (22 to 59 years old)
  • Multicultural : different nationalities make up the team: Mexican / Brazilian / American / Cuban / Colombian / Russian / Chinese and French
  • Multilingual: our main objective is to be as close as possible to the client providing maximum service by allowing him to speak his own language. Everyone on the team speaks English, but we also have members who speak French, Portuguese, Italian, Spanish, German, Russian and Chinese.
  • A key position in the company: sales administration is at the heart of the sales mechanism, a true conductor that connects a multitude of internal services so that the customer is fully satisfied.


A desire for continuous improvement and information exchange

L'équipe ADV en réunion

Communication within a team is essential. For this reason, we organize monthly meetings to exchange information on internal processes and their evolution.

The business projects under development are discussed so that everyone is involved and ready to mobilize and carry them out. The measured objectives are reviewed with the entire team.

Team members also share their daily lives to ensure that everyone can get the benefits from the challenges one might encounter with a project or geographical area, but also the achievements and successes that make this job an environment where one never gets bored and where each new export can turn out to be a real adventure.

Other Tiama departments are invited to participate in these meetings in order to strengthen corporate cohesion and information exchange within the organization. This allows everyone to have a clear view of the function of each department or activity.

These meetings give us the opportunity to highlight good practices, and everyone can discuss tips that could facilitate the team’s work (e.g.: IT Utility, ERP Tip etc…).

In the spirit of continuous improvement, the sales administration team also participates in varied internal training (product range training, office tools,etc.) and external training (international business practices, international payment means, foreign languages,etc.).

Thanks to all these advantages, at Tiama, we ensure that everyone can feel fulfilled in the team. Once we’ve joined the team, we don’t want to leave it anymore…


About the authors:

Catherine HUCHON & Gabriela ISSINDOUCatherine HUCHON
Machines Sales Administration Manager
& Gabriela ISSINDOU
Spare Part Sales Administration Manager

< Back to Careers

Dive into the Agile method @Tiama

Aren’t you tired of stacking papers as a project specification?

Innovation, involvement, proximity and quality of service are at the heart of our corporate culture. We are already working with Agile method on all our software developments.

Man explaining how work agility


The Agile method at Tiama places the needs of the customer at the center of the project’s priorities. It allows close collaboration between R & D and Marketing. The Development and Validation teams are integrated into the project right from the specification and planning phases.

As a fierce defender of the information sharing, you will become essential to the smooth running of the project.


The planning of a release is the result of a close collaboration between the developers, the validation team and the marketing department. The marketing team considers everyone’s experience to maximize the added value produced. These planning phases provide visibility into the list of upcoming features and tasks. The presence of the validation team during the planning phases makes it possible to keep the acceptance tests up-to-date. In addition, the acceptance tests are in line with the expectations of the marketing department.


You will apply a structured technique to the project management


A man confirms a sprintThe course of a sprint includes the development of the planned features. A quick progress report on the work is done is every morning which allows to synchronize the development and validation teams.
A sprint also includes design times during which the technical analysis of the next sprints’ features is performed as well as the analysis of dependencies to other expertise such as automation, optics and electronics.
At the end of each sprint, the development team performs a machine demo during which each developer presents to the marketing department, the new features he has developed. It is up to the marketing department to validate the conformity between the developments realized and the expected. This demo is the result of the work of each member of the team.


With Agile method ,you will be involved in a product-oriented quality approach


Infographic that explain steps in Tiama's sprint in agile methodAll the iterations are concluded by a retrospective. It is a dedicated-time during which each member of the team gives his opinion on the functioning of the team during various workshops. The result is a list of improvement actions.
These retrospective phases enable to continuously improve the process and methods of work.
In this new process, the role of the project manager is to ensure the proper synchronization of all the expertise in the R&D but also outside of this department. He monitors the progress of the project through cost and time parameters. He takes part to the planning and retrospective phases.


If you join us, you will have the opportunity to work using an adapted and modular method.

When developing projects, your customer will be a priority and this is what builds today’s Tiama success.


About the author :

Christophe BABOIN : author of the articleChristophe BABOIN
Coach Agile : In charge of the implementation and the enhancement of the Agile method at Tiama

< Back to Careers

International Women’s Day @Tiama

A nice mix of “Yellow & Pink” colors to celebrate the International Women’s Day.

This Friday, on March the 8th, we gathered in joy and energy to show the Tiama feminine crew who participates, just as men, to the daily development of our company.

Today, we count more than 25% of women in our workforce, located all over the world in our multiple structures.
We are part of ALL the  departments, to name a few: the supply chain, the R&D, the accounting, the warehouse or the Managing Board.

One of our Human Resources goals is to keep developing parity, as well as all the possible diversities – which represent by the way a true wealth in our corporate culture.

# WeAreTiama, when will you join us Ladies?

Signed ” A Tiama Lady-employee”